Terms and Conditions
Terms and Conditions for Purchasing Made-to-Measure Glass Online
Last Updated: 25/03/2025
Introduction
Welcome to Value Glazing (“we,” “our,” or “us”). By purchasing made-to-measure glass products from our website www.valueglazing.co.uk, you agree to abide by these Terms and Conditions. Please read them carefully before placing an order.
Acceptance of Terms
By accessing or using this Site to make a purchase, you agree to be bound by these Terms and Conditions, as well as any additional terms and conditions, policies, or notices posted on this Site. If you do not agree with these Terms and Conditions, you must refrain from using the Site.
Product Description and Customization
We offer made-to-measure glass products, which are customized to your specifications. It is your responsibility to provide accurate measurements and information when placing an order. We are not responsible for any errors in the final product due to incorrect measurements provided by you.
Ordering Process
- Custom Measurements: When placing an order for made-to-measure glass, you will be required to input the specific measurements, design preferences, and other customization details as requested.
- Confirmation: After submitting your order, you will receive an order confirmation email detailing the products and customizations.
- Payment: Full payment must be received before production begins. We accept the following payment methods: [list accepted payment methods].
- Changes: Once an order has been placed and confirmed, no changes can be made to the measurements or customization. If changes are necessary, please contact us immediately, but we cannot guarantee modifications after the order has been processed.
Pricing and Payment
- Pricing: All prices listed on the Site are in GBP, unless otherwise specified, and are subject to change without prior notice. Prices include VAT (if applicable) but may exclude delivery charges, which will be added at checkout.
- Payment: Payments are processed securely through our payment gateway. By placing an order, you confirm that the payment details provided are valid and correct.
Delivery and Shipping
- Lead Time: Made-to-measure glass products are custom-made and typically take 5 days/weeks to manufacture. Estimated delivery times will be provided upon order confirmation.
- Delivery Charges: Shipping costs are calculated based on your location and the size of the glass products. The final shipping cost will be displayed at checkout.
- Delivery Delays: We strive to deliver orders within the estimated time frame. However, we cannot be held responsible for delays due to factors beyond our control, such as extreme weather, third-party courier delays, or supply chain disruptions.
- Damaged Goods: If your glass products arrive damaged, please contact us immediately upon receipt. We will arrange for a replacement or refund in accordance with our return and refund policy.
Returns and Cancellations
- Cancellations: Once the order has been confirmed and production has begun, cancellations will not be accepted. If you wish to cancel your order before production starts, please contact us immediately.
- Returns: Due to the customized nature of made-to-measure glass products, returns are not accepted unless the product is defective or damaged during shipping. In such cases, please contact us within 2 days of receiving the product, and we will arrange for a replacement or refund.
Warranty and Liability
- Warranty: Our made-to-measure glass products come with a warranty for 5 years against manufacturing defects, provided they are used according to our care instructions. This warranty does not cover damage caused by improper installation, misuse, or accidental damage.
- Liability: We are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our liability is limited to the value of the goods purchased.
Privacy and Data Protection
We are committed to protecting your privacy. Your personal information will only be used in accordance with our Privacy Policy. By using this Site, you consent to the collection and use of your personal data as described in our Privacy Policy.
Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Value Glazing or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, modify, or distribute any content from this Site without our prior written consent.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be resolved through [mediation/arbitration] or in the courts of United Kingdom.
Contact Us
If you have any questions about these Terms and Conditions or your order, please contact us at:
Value Glazing
2, Hollywood trading estate, Dark Lane, Hollywood, B47 5BN
support@valueglazing.co.uk
Please call 0800 888 6456